Original Cottages is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). The terms and conditions in place at the time of placing your booking would have remained the same for your booking, these include the detail that the contract of hire is with the owner of the cottage and Original Cottages act as an agent. I had no problems with the booking or holiday and will book again. We are working within the government guidelines, these are regularly being reviewed as such we ask customer to wait until close to the arrival date as the cancellation policy is in relation to travel dates. Like many of you below, this has caused unnecessary stress and wasted multiple hours sending emails, making phone calls etc. we do our best to help you find an alternative but if this is not possible a refund is available to you. This company cancelled our holiday (booked via Northumbria Byways) blaming the owners. The bathroom was disgusting with grime and scum around the bath. I ended up paying this at the last possible moment, from a different account, and only when I was confident the holiday would actually happen. All in all, totally unsatisfactory, and although we we have been offered £100 discount if we book again, we will not be using Home from Home again. ), these are the ones I have managed to identify:suffolk-secrets.co.ukgoodlifelakedistrictcottages.co.ukhomefromhome.comabersochholidayhomes.co.ukabovebeachcottages.co.ukhelfordcottages.co.ukbestofbrighton.co.ukporthlevenholidays.co.ukstaynorthumbria.co.uksosouthwold.co.ukkentandsussexcottages.co.ukdiscoveryholidayhomes.comsaltnorfolk.co.ukflagshipholidayhomes.co.uknorthdevonholidays.co.uklooeandpolperroholidays.co.ukenglandscoast.combhhl.co.uknicheretreats.co.ukpowells.co.ukyorkshireholidaycottages.co.uknorthumbria-byways.comsuffolkcottageholidays.comgracedarlingholidays.comgracedarlingholidays.conorfolkcottages.co.ukdorsetcottages.comlanhams.co.ukstmichaelscoastalcottages.comdogsinvited.co.ukbestofwales.co.ukcornishhorizons.co.ukwalescottageholidays.co.ukmarsdens.co.ukbluerivercottages.co.ukWe recently booked a holiday home in Torbay through Original Cottages (although rather confusingly Blueriver Cottages confirmed our booking). We have now received our cash refund as we refused an e-voucher to re-book. Thank you for your feedback, we are truly sorry to hear about your experience, we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. A month later had another email giving me the same voucher and no refund. No cleaning had been done. We always strive to deliver exceptional service and high quality properties to our customers and we apologise that you didn't feel we delivered that on this occasion. In fact I ended up cancelling the Continuous Payment Authority with my bank in case they took the final payment without my consent. The company are ignoring my emails and won't refund any of my deposit. We are sorry that this was not the outcome you had hoped for. I would never use this company again and would advise anyone else to think carefully before using them. This was the last of the 13 original cottages to be built over here,” Worthington said. A month later had another email giving me the same voucher and no refund. One week later they cancelled it as the owner had withdrawn the cottage from being let. I understand the team are looking into your booking and should be in touch with you shortly. When my balance was due they emailed and text me a number of times. Affordable island charm and relaxing comfort! The Original Cottage Inn is an Italian restaurant in Ann Arbor, MI. Clearly no cleaning had been done at all, let alone the ‘extensive new cleaning process to minimize the risk of exposure to Covid-19’ that we had been advised of. We are working in line with Government restrictions, which are being updated and changed regularly, prioritising holidays with the earliest start date. More failed attempts to contact them, another written request, I raised a grievance through my credit card and tried again on the phone. At this time the volume of transfers and refunds our team have needed to work through has been in the thousands but we believe we have now processed all of these. From its humble beginnings around a kitchen table, Original Cottages is now the UK’s leading, independent, family-owned, holiday-lettings company. One week later they cancelled it as the owner had withdrawn the cottage from being let. Now with lockdown you can only speak to someone in another area of the country.I’m gutted that my week has been given to someone else. Do not book through this organisation or its subsidiaries. Thank you for your feedback, We are truly sorry to hear about your experience. We are truly sorry to hear about your experience, we pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. After travelling 250 miles and entering the tired looking property we were shocked to see evidence that no cleaning had been done after the previous renters had left. This company is part of the same company that I recently used - Marsdens Devon Cottages. I had to clean grubby marks off the kitchen cupboard doors around the handles. 80 reviews. We rented a bungalow in the Gower peninsular through Home from Home, part of the Original Cottages group. On speaking to the owner, he offered to get the cleaner to return. It is clear from other reviews that people do not know who they are booking with and that the whole process is mis-leading allowing these companies to offer an extremely poor service. The literature inside the property stated that extra attention had been paid to high touch areas. Mere lip service. Due to the state of the property we decided to leave early. After 6 weeks I had no choice to agree to a measly £120 compensation because the owner wouldn't agree to anything else. Professionalism: 5.0. Virtually impossible to contact them to get refund. Mere lip service. The oven exploding on day 2 and no one coming out to fix or even look at it during our stay! I’m currently trying to find out why my booking for May 2021 has been cancelled and given to someone else. !6) Covid 19 being used as an excuse for late check in and early check out as the property was extremely dirty and unsafe.Original Cottages did nothing to resolve any of the issues, and we waisted £1400 on our week long nightmare !Holiday makers beware! By phone they not reachable, the cancelpage is nor realnworking, so i did by mail. If you still have concerns, please do get in touch again and we will look into this as a priority. Apparently I didn’t confirm it, but I was never requested to confirm it before my holiday was given away. I understand that the resolutions team dealt with this for you and moved you into a new property on the same day as the complaint was made. 2 monthe are more then 7 days, if you can count. I wish I'd looked at the other reviews here before I did!The listing said that the property had been recently refurbished and additionally we were told that check in time would be later than usual (from 7pm on Saturday) and that we would be expected to check out before 9am on the day of departure. We hope to welcome you and your cousin back soon. Not posting informative cottage reviews. The level of cleaning was an absolute disgrace, mould in the fridge and microwave, green mould on the cutlery, chopping board, open drain in the rear yard, broken freezer.....I could go on and on. Meaning we couldn't self cater for the majority of the stay. Our reviews are aggregated from multiple sources to give you the best overview about originalcottages.co.uk. A dirty, noisy and poorly managed holiday rental experience. Our Cottages. Contacted these people about the 7pm check in time when looking at a property they are charging £600 per night to rent Zero movement on the arrival time, as it takes 10 hours to clean a house Try other letting agencies folks - we used Home Away last month and had no difficulty accessing their properties at 4pm. Emails were answered generically and specific questions were not answered. & Save BIG on Your Next Stay! More failed attempts to contact them, another written request, I raised a grievance through my credit card and tried again on the phone. I decided to cancel but email not acknowledged. We had been promised WiFi but it wasn’t working, and then an engineer was supposed to fix it, but he didn’t turn up. Treehouse Cottages, est. Very mixed experience of Wales Cottage Holidays (part of the original cottages family). This has been an extremely testing time for us with our team working through thousands of enquires. After 6 weeks I had no choice to agree to a measly £120 compensation because the owner wouldn't agree to anything else. How quickly does Original Cottages respond to customer queries? This was apparently to ensure that the property could benefit from enhanced cleaning.There was little evidence of recent refurbishment or that any cleaning had been conducted prior to our arrival, yet alone enhanced cleaning!On arrival we were greeted by a damp smell in the porch and a drain smell in the downstairs bathroom. Please avoid at all costs. I would not recommend anyone to book through them. Read reviews, view the menu and photos, and make reservations online for The Original Cottage Inn. I do not like being lied to. I booked it in December 2018!A footnote. The furniture was tatty, the kitchen equipment insufficient for 4 people, let alone 6. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place, Contacted these people about the 7pm check in time when looking at a property they are charging £600 per night to rent, We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. - Read reviews for some of our best stores. We are truly sorry to hear about your experience, we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. The Original Treehouse Cottages, Eureka Springs, AR, Eureka Springs: Vacation resort guide for The Original Treehouse Cottages featuring deals, packages, reviews, photos, video, rates, number of rooms, amenities, activities and much more. Relaxation in the Trees. Two months later, many hours of my time and much angst I finally got my deposit back. Perfect location for a relaxing walking holiday which we wanted. Neither should you. The bedrooms were sparsely furnished and the ensuite bathroom was too cold to use! We raised your complaint with the the owner directly as we understand you did and they offered to do a re-clean to resolve the issues raised but this was declined, we also offered a voucher for a future stay with us. The lights cut out in the kitchen , hallways and bedrooms which meant we had to use torches.4) Mould in bathrooms, severe damp in the building, extremely dangerous for my family's health.5) A trickle of luke warm water to have a shower and running a bath would take more than 24 hours! If you still haven't heard from us, please do get in touch again and we will look into this as a priority. I booked a cottage with St Ives Holiday/Cornish Horizons (part of Original Cottages group) back in July. They didn't! We booked a holiday with a subsidiary of this company and were impressed by the extensive resume covering the extensive cleaning that would be undertaken to protect us from covid-19. After much communication a refund has not been made. Had various issues with the owner during our stay. We expect high standards from all out cottages and understand how important this is at this time. There were numerous communications sent and requests for phone calls. The Original Cottage Inn restaurant opened it's doors at 512 East William, Ann Arbor in 1948. We booked a trip to the Old Barn, Weybourne, Norfolk, in July 2020.We were advised that we could not check in until 7pm that evening, because of enhanced cleaning procedures due to the Coronavirus. We look forward to seeing you again soon. The oven exploding on day 2 and no one coming out to fix or even look at it during our stay! Very mixed experience of Wales Cottage Holidays (part of the original cottages family). Stayed at a property called Seasalt in Skinningrove. 1990, were designed and hand built by owners Terry and Patsy Miller. Getting outside of the city for short breaks and a bit of QT feels like a necessity these days. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. I cancelt becorse Corona the same house more times, becorse they nor answer me. I stayed at The Old Sunday School in Porthleven with my little children. When I complained I was told my contract was with Original Cottages. They clearly lie to customers, it is truly appalling. Once I learned to love marinara sauce (and yes, it took me until I was well into college), I always enjoyed the pasta here as well. The only question they did answer was answered untruthfully. Rubbish Pricing, rubbish serviceWanted to book a last minute holiday in the lake district, went onto their website and found a nice cottage which I was happy to book for the current day until the following friday but had to ring as they could not take bookings on the same day via their website - fair enough.Rang up to book was told by Sarah (the agent) that she had to speak to the owner to confirm the booking - fair enough.One and a half hours passed and I still did not receive a phone call so I had to call up and chase myself. She look forward to try another place perhaps next year. Apparently I didn’t confirm it, but I was never requested to confirm it before my holiday was given away.When the company was separate companies, it all worked fine. I was just shocked that the owner found this acceptable. Adding to this the TV didn't work either, which again wasn't fixed or even checked. I made the booking last August - in June I had to cancel the booking due to my annual leave being cancelled - I am a key worker and worked through the entire lockdown. Email also states “we will be in touch in due course to arrange payment”.So my booking was confirmed. We are were only able to eat half because... it was so filling. They have no customer service and simply don't care. Original Cottages is rated 2.0 based on Not a hint of a reply. Absolute disgrace of an organisation. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Delivery & Pickup Options - 152 reviews of The Original Cottage Inn "Cottage in has pretty good pizza, but it was their breadsticks that I really loved. We are truly sorry that we have let you down on this occasion. It would have been a dreadful experience in normal times but in a Covid-19 climate it felt like it was a dangerous environment to be in. Complained to original cottages after the stay, who then told me the owner was responsible for resolving their own complaint! We are sorry that you feel let down, our team are working hard to help every customer. Emails were answered generically and specific questions were not answered. Responsiveness: 5.0. Eveytime the promis to connect me in 7 days, i think in school when they learn to count, they was sick. We had Wrexham's newest beer brewery with Welsh cakes provided by the owners - … We did contact you prior to your stay to update you on the wifi not working and a discount was given at this time. All in all, totally unsatisfactory, and although we we have been offered £100 discount if we book again, we will not be using Home from Home again. I spoke to a different agent this time and was then told there was another booking on the property so my booking could not take place which I queried because it was still on their website as available (I was either attempted to be lied to or was mis advised). Also, current Welsh guidelines clearly state that no-one outside of Wales can travel into Wales for anything at the minute, not even a holiday. Vale of Llangollen farm cottages- Ty Felin We booked through cottages.com and found a lovely farm cottage in Vale of Llangollen. We are sorry if this caused an inconvenience however we hope you can understand why we have introduced this. Find helpful customer reviews and review ratings for Sauder 414686 Original Cottage Side Table, Rainwater Finish at Amazon.com. Find out what genuine customers have said about classic.co.uk. They have you over a barrel.Made a booking at Porthleven cottage but couldn’t make the booking because we had to self isolate/covid, kids sent home from school because of positive covid test. This cannot now happen due to the covid restrictions as we are too many families and it means we can’t stay for the planned week. Also checked company policy -‘Any customers unable to take their holidays due to covid related legal restrictions have the following options.You would also be entitled to cancel your booking and receive a full refund of the amount paid for the holiday.’Then had to wait 2 weeks for a reply, chasing the company, leaving messages repeatedly. It would have been a dreadful experience in normal times but in a Covid-19 climate it felt like it was a dangerous environment to be in. Read honest and unbiased product reviews from our users. We are sorry that you feel let down by your recent experience, this has been a testing time for our team working through thousands of enquiries. The only question they did answer was answered untruthfully. I was totally unable to speak to anybody regarding whether or not our holiday (booked early February) would be able to take place - and if it did what holiday facilities would be available to us. I am still awaiting a reply. Complained to original cottages after the stay, who then told me the owner was responsible for resolving their own complaint! Was eventually told that we wouldn’t get any refund, in contradiction of policy!Also told that we wouldn't get any credit either. I could not get through on telephone despite hanging on for a long time. Hello Sarah, Thank you for taking the time to feedback on your experience we are really glad you enjoyed your stay! Very mixed experience of Wales Cottage Holidays (part of the original cottages family). Value: 5.0. We must apologise for the delay in our response, this has been an extremely testing time for our team dealing with thousands of enquiries. Quality of service: 5.0. I had no problems with the booking or holiday and will book again. A free inside look at company reviews and salaries posted anonymously by employees. There was a safety issue too, in that the shower screen over the bath wasn’t properly fixed, and the towel rail on the screen had been fixed wrongly onto the inside surface, so it appeared to be a handle - very dangerous when the screen was hanging loose. We take all cleanliness issues extremely seriously and our team have investigated your comments resulting in a full refund being issued. On entering the property, it became apparent that hardly any cleaning had taken place. It's difficult to be a company like theirs in times such as this and, credit where credit is due, they're doing what they can to help. I booked a cottage in Wales via Wales Cottage Holidays which is a part of this company. I emailed in lockdown saying we were over 70 and thought we should transfer to next year. Appalling service.Further to the reply below from holiday cottages I am still waiting to hear from them about my refund.Update- refund now received. I booked a cottage with Original Cottages but all future communication appeared to be from a different company (Cornish Horizons), On arrival to the cottage I complained to Cornish Horizons regarding how dirty our cottage was, mis-advertising about the accommodation, tired furniture and non-existent parking space. View Menu Go Back. Exclusive, quiet, nature lover's area, near Ding Darling Wildlife Refuge! I would never book with them or their subsidiaries again. Original Cottages act as an agent and the owner is responsible for all cleaning and maintenance of this property. She ask me to write that she needed holiday after long working days over coronavirus pandemic but had good stay in clean cottage with friendly local people and good service. Including being put in a different apartment to the one we booked. The suggestion of a ‘voucher for future bookings’ to cover the health risk I’ve endured is a joke. Classic Cottages Reviews. It is patently obvious that my booking cannot go ahead, yet despite multiple emails I am none the wiser and being told that I have to wait for Wales Holiday Cottages to contact me to explain my options. The company are ignoring my emails and won't refund any of my deposit. I was informed that they hadnt changed. Nice holiday when we got there. She ask me to write that she needed holiday after long working days over coronavirus pandemic but had good stay in clean cottage with friendly local people and good service. Read honest and unbiased product reviews from our users. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. I asked whether the cancellations policy in the Ts and Cs from February would apply or the changed ones on the site in June. Latest MenuPix Reviews. Original cottages are not honouring the commitment made at the time of booking to provide a refund if covid restrictions prevent the holiday from going ahead as planned. However when Covid kicked in dealing with Original Cottages was a nightmare. I was informed that they hadnt changed. I do not like being lied to. However when Covid kicked in dealing with Original Cottages … Very cosy, clean and comfortable. This is when we discovered the mattress protector had yellow stains on it. They have poor standards, limited customer communication during complaints and a total disregard for customer health and safety.If the company spent more time ethically delivering customer service rather than defending their position in complaints and reviews, they would have a chance to succeed, but they are just profiteers after your money and once they have it, your doomed! Tried to get through on phone but couldn't do it but emailed and got a good reply so happy and the holiday was great, Had a hard time getting through to them on the phone and have to say I nearly gave up but it was worth waiting because the lady I spoke to sorted out all my problems and was able to transfer my booking even though it meant following things up which other companies don’t bother to do. On leaving we stripped the bedding, which was worn and required replacing. Uncleaned property a Covid-19 risk on arrival, MOULDY, DAMP, HEALTH AND SAFETY DISASTER - AVOID, Great Holiday - awful company to deal with. Pocketing hard earned money, penalising customers for following government guidelines. A health and safety disaster. I booked a cottage with Original Cottages but all future communication appeared to be from a different company (Cornish Horizons), On arrival to the cottage I complained to Cornish Horizons regarding how dirty our cottage was, mis-advertising about the accommodation, tired furniture and non-existent parking space. We ask all customers to wait until nearer the time of their stay to contact us as cancellations due to covid are in relation to restrictions at the time of the stay which are often unknown until a week or two before. We try our hardest to make sure that any property offered is available, very occasionally this is not the case. The worst customer service from Original Cottages. The "Original" Cottage was old fashioned and out dated. The swimming pool, hot tub and sauna area was ok! Subsequently received confirmation of the booking cancellation and also that a refund would be processed in 4-6 weeks. Sullivan speaks on the “magic-like” historic atmosphere that thrives in the cottages on Beach Cottage row. But they had - and I had both a print out of the Ts and Cs from February and a screen shot. 6 weeks later I received an email saying that I would NOT be getting a refund and infact was still liable for the full cost of the booking (£5k) if the property did not re-let. We expect high standards from all out cottages and understand how important this is at this time, we take all cleaning complaints very seriously. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. I was sent an email and given a voucher for my deposit. All four of us present felt that the standard of cleanliness, and of the facilities at the property, was not what we expected from its description and the price we paid. The Christmas rules have already been published and are known but I am being denied a refund. 05/09/2020 - Mark Portions are huge, food is good, and they deliver. The door handles and light switches, sinks, toilets and kitchen surfaces may well have been Covid-clean, as advertised, but the actual doors, windows, window sills, skirtings, cupboard interiors etc were not even basically clean, the worst example being the bathroom bin, which had not even been emptied! The current ownership acquired the building at 512 E. William in 1961 and it remains the company's flagship today. Virtually impossible to contact them to get refund. A reply was received with what felt like a dismissive response, stating that a re-clean has been offered and as gesture of goodwill we could have £75 off a future booking. Start Saving Today! Hello , We are truly sorry to hear about your experience, we have high standards for all our properties and understand you feel let down on this occasion. A letter of compliant has been submitted, it is now middle of September and all I have received is an automated response. This restaurant has had the distinction of being the first restaurant in Ann Arbor to serve pizza. Access was delayed to "minimise your risk of exposure to Covid 19". Therefore, this booking would be subject to our normal cancellation terms and conditions. I had numerous problems upon arrival and during my stay which I immediately conveyed to Original Cottages. We booked a holiday with a subsidiary of this company and were impressed by the extensive resume covering the extensive cleaning that would be undertaken to protect us from covid-19. They are requesting that I wait until 16th December to be advised of the position on this. 5.0. Our vintage 1959 attached cottages have retained the Old Florida style and charm, while being comfortably furnished and tastefully updated for your enjoyment and convenience. 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