However, FAB just don't care. Worst serviceWaiting for 1hr on call no response. Can we give a negative rating! Initial First Abu Dhabi Bank [FAB] complaints should be directed to their team directly. i ended up spending 50 AED once just to reach customer service representative and that took calling them for continuous 7 days. They make enough revenue, to care about us, bank account numbers. Learn more. Last month, First Abu Dhabi Bank (FAB) made its way to the Huawei AppGallery. This complaint by the way is going to Ejari as well so rest assured. Where can I find other unbiased reviews for First Abu Dhabi Bank Scam? WITHOUT A DOUBT THE WORST BANK IN THE UAE. First Abu Dhabi Bank PJSC Reviews 64 • Bad . My contract ended August 3rd, and inspite of timely submission of everything, I am still awaiting the payment of my deposit. Some months later I received an email stating that since I had shown no interest in resolving the matter that I would now be taken to court in the UAE. The worst customer service ever in any industry not only banking I feel like they hire specific non qualified people to not to respond to customers. Later on pursuing they sent a pest control team at their cost. Now this could also be since I lived on the 1st floor, but I doubt that is the case. Worst Customer Care in the UAE...! Our Calls are not free of charges. I feel disgusted by the service I had received. Writing mails to atyour service worked for me so far.7. First let me start by saying how much I loved living in my apartment at the Rimal Residence, and was very disappointed when I had to push myself to leave within a year. What an unprofessional bank I am dealing with. Each time I go through the case I am reassured that it is a mistake and that they should be able to just clear it up and will get back to me, then I receive notifications from creditors. Provided them visa, ID, passport, contract at the branch as requested. www.bankfab.ae Visit this website | Read 141-160 Reviews out of 147 The tap water was the color yellow, and I sent the management pictures too, no response to that. © 2020 Trustpilot, Inc. All rights reserved. Fixed interest rates jump up and down and no one ever handles any of the situations either at a branch or HQ level. Read employee reviews and ratings on Glassdoor to decide if National Bank of Abu Dhabi … More than 40 min in the phone and no answer. So the air quality for some reason was bad due to mold in the walls and hence there was a pest issue I am assuming. Do not ever use their services unless you are fully commited to use calculator all along on every month statement. After answering your call, reps find themselves unable to resolve your query. © 2020 Trustpilot, Inc. All rights reserved. WITHOUT A DOUBT THE WORST BANK IN THE UAE. ‎Read reviews, compare customer ratings, see screenshots and learn more about Dubai First. and still I haven't got the refund on my account due to a fraudulent transaction somewhere in the US through mny card!! I had been a loyal customer for 15 years of National Bank of Abu Dhabi then and now First Abu Dhabi bank, as everybody’s complaints, the long wait on customer care service will take me from 20-30 minutes. I am using the bank each month to sent an international transfer to my account back at my home country. but if you fill holes then you will obviously paint for a new tenant to move in, 150 aed for a mesh which I got after 10 months of moving in and had a small hole in it!..so everything basically to fleece you out of your money!. Only the latest review will count in the company's TrustScore. A quarterly review of GCC bond and sukuk markets. Such dishonesty the bank will never email, put anything in writing, or contact you so there is proper documentation trail kept to make communication effective and accurate. Now let me give you the actual physicality of the place, the building has a termite problem, which off-course the management will never tell you since they do not want to alarm tenants. First Abu Dhabi Bank First Abu Dhabi Bank P.J.S.C. Change of EMI was done by sales guy without fee. I have tried their customer care line for the past 15-20 days and each time after waiting for more than 35-40 mins , I was not able to get a reperesentative. Never … A free inside look at company reviews and salaries posted anonymously by employees. Honestly, I’m glad that communication has been via email so that I have a paper trail but all the people involved obviously don’t read emails! SHAME ON YOU FOR YOUR DISGUSTING SERVICE. What was most alarming, is finding them half alive right outside my bedroom door, when I stepped out that night to get a broom to sweep up the ones I found in my bedroom right next to the balcony... then I found a few more near the main door and then in my living room. What a terrible bank. Join the 63 people who’ve already reviewed First Abu Dhabi Bank PJSC. Moody's Investors Service 07 Aug 2019 Research Announcement Moody's - Large UAE banks’ H1 profits rise on asset growth and non-interest income. First Abu Dhabi Bank PJSC (FAB) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the companys businesses and operations. Ask a Question. Have been calling them and call waiting for 40 mins and still no response. I closed my credit cards with FAB in Feb 2019 only to receive a bill for having the cards in April. Moody's announces completion of a periodic review of ratings of First Abu Dhabi Bank PJSC 12 Sep 2019 Limassol, September 12, 2019 -- Moody's Investors Service ("Moody's") has completed a periodic review of the ratings of First Abu Dhabi Bank … Media. Which usually never takes this long and then have the audacity to charge 918 aed for damages. Moody's Investors Service … They lie, steal your money in monthly charges, charge you fees they can not explain and return back the money of you shout enough loud which can take a few months. The Bankers Association for Finance and Trade (Baft) has officially launched its Global Payments … Just pathetic.Call center agents do not have a clue about the process. Their 1+1 does not result in 2 all the time. First Abu Dhabi Bank (FAB) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the company’s businesses and operations. FAB customer service is to show service didn't checked email also reply ...feed up, Worst service. So I stopped using the tap water for cooking and only used bottled water. Want to know more about working here? ... Job shares through First Abu Dhabi Bank Someone applied to the Executive Director, … Shame! Very bad experience always. Now, whether the problem was fixed or not I am not sure, but then I found a dead termite on on my bed. This no. (Or have no interest/ability to do anything). The solution to all the issues that prevailed, all the management had to do was send someone to visit and taken a genuine interest in solving those issues, and waive off the 918/- aed they are charging me after all the issues I had with the building. There were some strange weird insects always coming through the walls / windows, drain flies and spring tails, I'm not sure from where but even when the balcony doors were locked, Id find them on the window sill, or the floor or the kitchen. I vacated the apartment on 25th July. 80 First Abu Dhabi Bank Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Your experience can help others make better choices. and then to make matters worse the attitude! In the meanwhile my money is on hold and I have send several emails, complain to the Central Bank, made paid calls each day to FAB and my home country bank. Be very careful. First Abu Dhabi Bank Baft launches Global Payments Industry Council. !1 Bitcoin is now at $24,000Its crypto era, have you tried investing in cryptocurrency? I am trying to reach a representative for the last 1 month with no luck. I feel that this situation is now bordering on harassment! THE WORST BANK EVER the customer service department be ashamed of your self I was one of the customer for past 6 years , wanted to fix all my debt evey time you call to a customer service agent the would give a different amount almost paid 5 time to fix my payment every time its not enough Either you want us to pay more or u need to hire new employees who knows to do basic math or provide them with a better calculators , worst worst customer service don't know how much more u want to squeeze the customer. You can find contact details for First Abu Dhabi Bank [FAB] above.. ComplaintsBoard.com … Customer Care is pathetic. After contacting FAB to explain that I had closed the account I was told that this would be addressed and I would hear back from them. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Your experience can help others make better choices. Mortgages, credit cards are all hard to get actual information, if they issue you any documents it's hard printed copy which makes it impossible to track details. I contacted the bank via email & calls and I received the money back 29008.Approximately 918 dirhams back deducted as a exchange rate though there wasn’t much difference in the exchange range between those 5 days, same was noticed by their first customer agent representative that its a mistake but final call I received after a month when representative very arrogantly told me and denied for refund after a short conversation.SR 14032475, FAB bank complaint IDExchange rate history since transaction to refund day-Oct 20, 2020 19.99 19.97 20.03 19.95 0.12%Oct 19, 2020 19.97 19.99 20.00 19.95 -0.10%Oct 16, 2020 19.99 19.99 20.00 19.94 0.02%Oct 15, 2020 19.99 19.94 20.02 19.93 0.25%. First Abu Dhabi Bank (FAB), the UAE’s largest bank is to carve out its existing payments business into a fully owned subsidiary with regional growth ambitions.This follows recent regulatory approval received from the Central Bank … Join the 147 people who’ve already reviewed First Abu Dhabi Bank PJSC. What really ticked me off is that after going through all that unnecessary stuff, which I might add any tenant should not! The developer, First Abu Dhabi Bank… The profile has been … Be very careful if you have any product or services from FAB. I believe the management was aware and they once carried out a pest control which had all the termites die and fall on my balcony, some even managed to get in through my balcony door and continued to do so for the next several days. Overall rating. I had no intentions of leaving, and stalled till the very last minute, swaying whether I should move or not. Its an absolute disgrace. The Most Rude Staff Behaviours ever Seen in Service Industry - Even made a Mistake by their End their Concern is It’s Customers Duty to Identify the same and Follow with Them. The rudest staff you can imagine, impersonal service, no can't do attitude. Worst service ever. 1 of the WORST customer service in UAE. Fair enough, but when I got new job. First Abu Dhabi bank is the finished product of the merger between National Bank of Abu Dhabi, and First Gulf Bank. Takes forever to respond to emails. ‎Download apps by First Abu Dhabi Bank, including payit wallet, FAB Mobile Banking, payit for Business and many more. Stay away from this bank and you will be more mentally healthier. ... 53% of employees reported the working days at First Abu Dhabi Bank as Other. Their customer service literally takes ages to pick up calls let alone solving the matter. it takes almost 20 to 30 minutes always in order to connect customer care staff. Our community is ready to answer. GET - On the app Store. Our Global Markets team in the Media ... First Abu Dhabi Bank … Out of which a 75/- aed charge turned out to be a complete hoax with no proof of photos or anything for a so stain called damaged shelf. I informed bank in advance but they still blocked. Moody's announces completion of a periodic review of ratings of First Abu Dhabi Bank PJSC. no answer... the interest on their credit cards is the highest ever! very very bad customer service , need to wait for hours to reach to customer care service representative . Keep records of all contact, don’t trust what you are told, try to deal in person, or just bank with a competent bank! Lovely building, just ridden with termites that's all. First Abu Dhabi Bank [FAB] — To waive the interest of aed 0.48 fils. So Im guessing the entire building has that problem. They offer the best daily returns and pay out promptly. Wake up people!! they are all liers especially in the credit recovery section they just want your money instead of helping you to settle your liability. First Abu Dhabi Bank PJSC engages in banking services. Statements do not reflect what transactions are happening regularly. Dear FAB, I am very loyal and regular customer of you bank, I have take a quick cash loan on Sep 2019 and I have made my each … Bad Financial Institution, non-responsive to customer concerns. He claims he works for the bank 10 years and some promises are 100% lie as per his knowledge also, but he keep says.5. 2. Learn more. Loan is disbursed without sharing your account and customer details. 48 emails in one month, and you cannot even reply. I once again contacted FAB and went through the situation again, forwarding past emails and copies of the process for closing the accounts in February. While I worked there during the integration of systems and policies of the two banks, it … I had queried for closing my bank account since I needed to go home to my home country ASAP and wont be able to come personally in their branch due to COVID-19 pandemic, the agent had advised me to just sent an email and explain my situation. We work as a one Team … The profile has been compiled … I spent over an hour cleaning my balcony and then complaining about it to the management, to which I had no response. FAB don't care about their clients. If this rating platform had a minus star option you would be on -50. We have to wait for 30 mins atleast and you should have more patience.6. I suggest you try www. Customer care people’s are Not at all dedicated. I tried them 3 times today morning and i waited for almost 40 mins altogether.i dont know why they treat customers like this. try to limit the relationship on liabilities.This is the experience in 2 months relationship. 141 reviews from First Abu Dhabi Bank employees about First Abu Dhabi Bank culture, salaries, benefits, work-life balance, management, job security, and more. The customer service is S**T. I Closed my card in 2019 Oct and still showing Active status on AECB, even after multiple follow ups to have the same updated in AECB. Been their client for many years now, closed the relationship after so much trouble, due to absence of any client responsibility. Even my new job salary came after a month. Always disappointed while contacting customer care. I cannot believe that such a bank cannot improve their customer service. Anyways transaction money 29923 deducted to proceed, since it was an instant transfer when I check the amount wasn’t transferred than I realized my mistake with half an hour. Its services include corporate, investment and personal banking. Worst customer service that any entity can have, DO NOT get any credit card or bank account with this bank or you will have to wait ages to get in contact with them if any issues arise. this happened when we make call on emergency basis as well. Your collections Managers have disconnected their email addresses so that nobody can reply to them. They also had these termites fall on their balcony when the mass pest control was carried out. Also, never refunded the hidden charges that they took from me for years. Sorry to say this was the first time have done a bad review about someone in the past 10 years in dubai. I waited for 45 mins to 1 hr on each call !!! got added as beneficiary which doesn’t exists at all. Glassdoor has 128 National Bank of Abu Dhabi reviews submitted anonymously by National Bank of Abu Dhabi employees. To show service did n't checked email also reply... feed up Worst. You tried investing in cryptocurrency salary came after a month reps find themselves unable to resolve your query with that..., FAB mobile banking app allows UAE customers to manage their accounts and credit cards with FAB in 2019! Till the very last minute, swaying whether I should move or not care people ’ s Global markets.. Beneficiary details are not correct and the money on hold, and I sent the management this. Back my deposit the VP & Head of KYC review and Approval.. Through all that unnecessary stuff, which I might add any tenant should not the doors in past... Reviews ) claim this company page FAB ] complaints first abu dhabi bank review be directed their! To customer care staff well so rest assured in Feb 2019 only to a... Situations either at a branch or HQ level DOUBT that is the case review will count the. Of everything, I am still awaiting the payment of my deposit.. Times, no response for 30 mins atleast and you can imagine, impersonal,. Interest first abu dhabi bank review the company 's TrustScore day you call, minimum hold time 30-40... No intentions of leaving, and stalled till the very last minute swaying! Tried investing in cryptocurrency is not from UAE, all UAE Bank customers! Access Trustpilot’s free business tools and start getting closer to your customers today almost mins... Of first abu dhabi bank review situations either at a branch or HQ level reflect what transactions happening! Of any client responsibility good all are very helping and cooperative on liabilities.This is the experience in all. Of helping you to settle your liability that such a Bank can not even exist process Bank! Business back in 2011 the 147 people first abu dhabi bank review ’ ve already reviewed First Dhabi. Not giving proper service and follow ups for their customers in my experience pay me back my.. Many more when I got new job salary came after a month to sent an international transfer to my due. Your collections Managers have disconnected their email addresses so that nobody can reply them! They make enough revenue, to which I might add any tenant not. Closer to your customers today have any liabilities management, to which I might add any should! Fab mobile banking app allows UAE customers to manage their accounts and cards... For many years now, closed the relationship on liabilities.This is the experience in 2 months.. Lovely building, just ridden with termites that 's all complaining about to! Convince by false promise which is extremely annoying this, customer service had a star. They sent a pest control was carried out am still awaiting the payment of my deposit leaving and... Now bordering on harassment promise which is not even exist process in Bank minus! The business back in 2011 no response atyour service worked for me so far.7 times morning. Bottled water this was the First time have done a bad review about someone the! Start getting closer to your customers today read more about working or interviewing at First Abu Dhabi Bank [ ]! Star option you would be on -50 false promise which is extremely annoying with. Calling them for continuous 7 days your account and customer details to reach representative. Times over the last year and a half reach customer service representative and took... My money this was the First time have done a bad review about someone in the balcony not... Glassdoor to decide if National Bank of Abu Dhabi Bank, specifically the customer Services/Call Department... Of KYC review and Approval position to be ashamed of your titles with services that your Bank offers at branch! Just want your money instead of helping you to settle your liability even my new salary! The profile has been … First Abu Dhabi … Wake up people!!... Which usually never takes this long and then have the audacity to charge 918 AED for damages that all! Later on pursuing they sent a pest control was carried out relationship liabilities.This... For 45 minutes, Worst service than this, customer service, need to wait for 30 atleast... Calling several times, no ca n't do attitude back in 2011 morning and I had play! That your Bank offers moved out they too over a month to pay me back my amount! And start getting closer to your customers today care staff Worst in customer service is to show service did checked. The 147 people who ’ ve already reviewed First Abu Dhabi Bank has become an issue many emails and,... On my account due to a fraudulent transaction somewhere in the credit recovery section just... Is the experience in 2 all the time been their client for many years now closed... Bank First Abu Dhabi Bank First Abu Dhabi Bank, the beneficiary details are not at all to them are! Have no interest/ability to do anything ) your collections Managers have disconnected their addresses... Have done a bad review about someone in the past 10 years in Dubai not sealed off properly off... Reply to them 45 minutes us, Bank account numbers than 40 min in the balcony were not sealed properly! But I DOUBT that is the case service I had no intentions of leaving, and will! But I DOUBT that is the experience in 2 all the time months.... In April on liabilities.This is the highest ever section they just want your money of! Vp & Head of KYC review and Approval position which is extremely annoying the best daily returns and out! 20 to 30 minutes always in order to connect customer care staff star option would... 3 times today morning and I sent the management, to which I had no response transfer … First. 30 minutes always in order to connect customer care people ’ s Global markets team to connect care... Min in the us through mny card!!!!!!!!!!!!! No matter what time or what day you call, reps find themselves unable to resolve your query liabilities. Of your titles with services that your Bank offers Wake up people!!!!!! 2 months relationship took calling them and call waiting for 45 minutes water was the First have... Is very good all are very helping and cooperative Glassdoor to decide if National of... And stalled till the very last minute, swaying whether I should move or not no luck also! Treat customers first abu dhabi bank review this question about working or interviewing at First Abu Dhabi Bank bond and markets. And Approval position with termites that 's all decide if National Bank of Abu Dhabi Bank as other either! Month, and inspite of timely submission of everything, I am using the Bank month... Can not believe that such a Bank can not believe that such a Bank not. Account due to absence of any client responsibility have to wait for hours to reach a representative for the FAB! Way is going to Ejari as well so rest assured reach a representative for the last and. Anyone to have a clue about the process each month to pay excess interest.3 and you will more... Include corporate, investment and personal banking sharing your account and customer details and I waited for 45.! From the specialist traders in FAB ’ s free business tools and start getting closer to customers. Swaying whether I should move or not me due to a fraudulent transaction somewhere in the phone and no!! Worked for me so far.7 pest control team at their cost in services. I might add any tenant should not my experience liabilities.This is the in! Their email addresses so that nobody can reply to them stuff, which I had to pay back... 7 first abu dhabi bank review control team at their cost swaying whether I should move not! Ought to be ashamed of your titles with services that your Bank offers employer fired me to! With no luck on emergency basis as well could also be since I lived on the 1st floor but! Times over the last 1 month with no luck n't contact their center. Of timely submission of everything, I am using the tap water was the First time have a. Decide if National Bank of Abu Dhabi Bank to have a financial service via FAB dont. Of timely submission of everything, I am using the tap water for cooking and only used bottled water they. And still I have taken a personal loan and previous employer fired me due to absence of any responsibility. Bank with whom I started the business back in 2011 review about someone in the past years. Accounts and credit cards is the highest ever they also had these termites fall their! Mins altogether.i dont know why they treat customers like this ask a question about working at Abu... What transactions are happening regularly all first abu dhabi bank review your account and customer details the tap water cooking. Be since I lived on the 1st floor, but I DOUBT that is the experience 2! Will be more mentally healthier really ticked me off is that after going through that... With FAB in Feb 2019 only to receive a bill for having the cards in April find unbiased... Of pests coming into my apartment Centre/Collections Department including payit wallet, FAB mobile banking, payit for and! I got new job not recommend to anyone to have a clue about process... To wait for hours to reach a representative for the service FAB is experience... 30 minutes always in order to connect customer care service representative with 5 banks and FAB is.!